FAQs

You will receive an email update when your order has been shipped, and you will get a tracking number also, you can track the shipping status on https://www.17track.net/en by select correct carrier, or contact us with the order number by email, Instagram message, Facebook messenger, we will reply asap.

FREYARA online store sends confirmation email automatically, first, please check your spam email files or add freyara.com to email trust list. If still not received please check if the email address that you registered or entered when checkout is correct or not, or contact us by email, Facebook or Instagram, we will check for you asap.

Shipment to North America or EU countries will take 7-20 business days, shipment to other countries will take 20-35 business days. you can check shipping countries, express shipping fees and shipping time at https://www.freyara.com/delivery

If you want to change the item or shipping info with your order not shipped out, please contact us for the change. If the order was shipped out, it can't be changed.

If you selected wrong items or wrote wrong shipping info, please contact us with correct info before the parcel was shipped out, you don't have to cancel the order, if the parcel has been shipped out, we can't cancel the order during the shipment, you can contact us in this case.

If you are not satisfied with your order, you may return your item within 30 days, you will be refunded for the amount paid for the product. Please contact us at service@freyara.com to ask for an returning address, you have to pay for return shipping cost.

Please send some pictures or short videos to the email service@freyara.com about the problem within 10 days of delivery, we will handle the issue at business days asap.

Please check shipment destination countries, shipping fees and estimated delivery time at https://www.freyara.com/delivery, if your shipping country is not listed, please contact us.

You are responsible for any impossible tax or duty may occur, but mostly you don't have to pay excluding large order as we use air express deliver to most countries, if you need any invoice or files for custom duty clearance, please contact us.

If your order hasn't been shipped out, you can provide the product and quantity to us by contact service@freyara.com

We use express provide to-door delivery to most shipping address except PO Box, if recipient not at home, the package may be left at house, signed by family or return to local post office, please contact us asap for these issues , we will handle at priority.

Mostly, you can pay online with PayPal account, major credit cards through PayPal, Visa Master credit card, some local payment like Boleto (Brazil), OXXO (Mexico), secured and safe.

For any issue about our product or service, please contact our service for help. If refund or partial refund negotiated, money will be refunded to orginal account like PayPal or Visa Master credit card. If you paid with local payment like Boleto, OXXO etc, you may need to provide a PayPal account to receive the refund. 

You can get discount code by promotion newsletter, Facebook, Instagram and influencers.